FAQ

You'll find answers to some of the most commonly asked questions about our products and services. Whether you're curious about our shipping policies, products, or how to get the most out of your purchase, we've got you covered.

If you can't find what you're seeking, feel free to reach out to our customer support team, who will be more than happy to assist you: contact@mongant.com

Products

How to use the glove ?

You can click here to check our "how to use" page to see how to use it properly!

When do I need the replace the glove ?

We recommend replacing the glove every 6-8 weeks after its first use. Failure to do so may result in the formation of bacteria and mold, which can lead to skin irritations and allergies. To learn more about the importance of replacing the glove, visit our blog at https://mongant.com/blogs/infos/the-importance-of-replacing-the-glove.

What is your glove made of ?

Our glove is made a viscose, a semi-natural material with low impact on the environment. 

Is your glove vegan ?

Yes, it is! Our glove is 100% vegan.

Delivery

How do I track my order ?

You can easily track your order here: https://mongant.aftership.com/

Just add your order number as well as your email address or your phone number and you'll have a detailed view of your order status.

Where are you located ?

We are located in Lausanne, Switzerland.

What are the shipping times ?

Currently, we are processing the orders within 1-2 days, then the orders are delivered within 4-7 days. A faster shipping method (1-3 days) will be added soon. Stay tuned!

What are the shipping rates ?

Our standard shipping (4-7 days) is 100% free all around the world! 

We are, however, going to add a faster shipping method (1-3 days) in few weeks, that will cost 2.99£. Stay tuned! 

My product has been delivered damaged, what can I do ?

If your product has been delivered damaged, you can simply send us a picture of the damaged items to our email address, and we will gladly send you a replacement product free of charge!

Email address: contact@mongant.com